Visit as a normal participant

Oct 13, 2025 by thesweetdesigns.com 116 views

Introduction

Greenlight is a fantastic frontend for meetings, but sometimes it can be frustrating when encountering errors. In this article, we will explore the issue of a 404 redirect error after signing in when installing Greenlight in an extra folder. We will go through the steps to reproduce the error and provide a solution to fix it.

Problem Description

The problem occurs when a user visits the meeting room page and clicks on the "Sign In" button. After signing in, the user is redirected to a 404 error page. The error is caused by the incorrect path in the redirect URL.

Reproducing the Error

To reproduce the error, follow these steps:

Visit as a normal participant: Log in to the meeting as a normal participant.
Visit the meeting room page: Open a browser tab and navigate to the meeting room page: https://***.com/extrafolder/rooms/xxx-xxx-xxx-xxx/join.
Click on "Sign In": Click on the "Sign In" button.
Redirect to the signin page: The user is redirected to the signin page: https://***.com/extrafolder/extrafolder/signin?location=%2Fextrafolder%2Frooms%2Fxxx-xxx-xxx-xxx%2Fjoin.
Sign In: The user signs in successfully.
Redirect to the meeting room page: The user is redirected to the meeting room page: https://***.com/extrafolder/extrafolder/rooms/xxx-xxx-xxx-xxx/join.

Error 404

The user encounters an error 404 because the redirect URL is incorrect. The correct URL should be https://***.com/extrafolder/rooms/xxx-xxx-xxx-xxx/join, but the redirect URL is https://***.com/extrafolder/extrafolder/rooms/xxx-xxx-xxx-xxx/join.

Solution

The problem is caused by the incorrect path in the redirect URL. To fix the issue, we need to update the redirect URL to point to the correct path.

Step 1: Update the signin page URL

Update the signin page URL to remove the extra folder path. The correct URL should be https://***.com/extrafolder/signin?location=%2Frooms%2Fxxx-xxx-xxx-xxx%2Fjoin.

Step 2: Update the redirect URL

Update the redirect URL to point to the correct path. The correct URL should be https://***.com/extrafolder/rooms/xxx-xxx-xxx-xxx/join.

Conclusion

In conclusion, the 404 redirect error after signing in when installing Greenlight in an extra folder is caused by the incorrect path in the redirect URL. To fix the issue, we need to update the signin page URL and the redirect URL to point to the correct path. By following the steps outlined in this article, we can resolve the error and ensure a smooth user experience.

Troubleshooting Tips

Make sure to update the signin page URL and the redirect URL to point to the correct path.
Check the URL parameters to ensure they are correct.
Verify that the extra folder path is removed from the URL.

Additional Information

Greenlight version: 3.4.*
Extra folder path: https://***.com/extrafolder/
Meeting room page: https://***.com/extrafolder/rooms/xxx-xxx-xxx-xxx/join
Signin page URL: https://***.com/extrafolder/extrafolder/signin?location=%2Fextrafolder%2Frooms%2Fxxx-xxx-xxx-xxx%2Fjoin
Redirect URL: https://***.com/extrafolder/extrafolder/rooms/xxx-xxx-xxx-xxx/join
404 Redirect Error after SignIn by installing Greenlight in an extra folder: Q&A ================================================================================

Introduction

In our previous article, we explored the issue of a 404 redirect error after signing in when installing Greenlight in an extra folder. We provided a solution to fix the issue by updating the signin page URL and the redirect URL to point to the correct path. In this article, we will answer some frequently asked questions (FAQs) related to this issue.

Q: What is the cause of the 404 redirect error?

A: The cause of the 404 redirect error is the incorrect path in the redirect URL. When installing Greenlight in an extra folder, the signin page URL and the redirect URL are not updated to point to the correct path.

Q: How do I reproduce the error?

A: To reproduce the error, follow these steps:

Visit as a normal participant from the meeting.
Visit the meeting room page in a browser tab.
Click on the "Sign In" button.
Redirect to the signin page.
Sign in successfully.
Redirect to the meeting room page.

Q: What is the correct URL for the signin page?

A: The correct URL for the signin page should be https://***.com/extrafolder/signin?location=%2Frooms%2Fxxx-xxx-xxx-xxx%2Fjoin.

Q: What is the correct URL for the redirect URL?

A: The correct URL for the redirect URL should be https://***.com/extrafolder/rooms/xxx-xxx-xxx-xxx/join.

Q: How do I update the signin page URL and the redirect URL?

A: To update the signin page URL and the redirect URL, follow these steps:

Update the signin page URL to remove the extra folder path.
Update the redirect URL to point to the correct path.

Q: What are the troubleshooting tips for this issue?

A: Here are some troubleshooting tips for this issue:

Make sure to update the signin page URL and the redirect URL to point to the correct path.
Check the URL parameters to ensure they are correct.
Verify that the extra folder path is removed from the URL.

Q: What are the system requirements for Greenlight?

A: The system requirements for Greenlight are:

Greenlight version: 3.4.*
Extra folder path: https://***.com/extrafolder/
Meeting room page: https://***.com/extrafolder/rooms/xxx-xxx-xxx-xxx/join
Signin page URL: https://***.com/extrafolder/extrafolder/signin?location=%2Fextrafolder%2Frooms%2Fxxx-xxx-xxx-xxx%2Fjoin
Redirect URL: https://***.com/extrafolder/extrafolder/rooms/xxx-xxx-xxx-xxx/join

Q: How do I contact Greenlight support for further assistance?

A: To contact Greenlight support for further assistance, please visit the Greenlight website and submit a support ticket. You can also contact Greenlight support via email or phone.

Conclusion

In conclusion, the 404 redirect error after signing in when installing Greenlight in an extra folder is a common issue that can be resolved by updating the signin page URL and the redirect URL to point to the correct path. We hope this Q&A article has provided you with the information you need to troubleshoot and resolve this issue. If you have any further questions or concerns, please do not hesitate to contact Greenlight support.