The Right Solution to Overcome Double Order Tickets at Medan Station

Oct 13, 2025 by thesweetdesigns.com 19 views

Double Order Complaints Information System for Medan Train Station Ticket Order (Case Study)

The Right Solution to Overcome Double Order Tickets at Medan Station

The double order case in ordering train tickets at Medan Station has become a scourge for prospective passengers. Long queues, long waiting times, and fears of running out of tickets are often accompanied by resentment because of a double order that makes passengers have to repeat the purchase process. To overcome this problem, a new ticket booking information system is designed and implemented. This system aims to provide better and complete ticket booking information to prospective passengers, making it easier for them to order tickets online and reducing the queue at the station.

Background and Problem Statement

The Medan Train Station is one of the busiest train stations in Indonesia, with thousands of passengers traveling through it every day. However, the current ticket booking system has been plagued by double order cases, which have caused frustration and inconvenience to passengers. The long queues and waiting times have made it difficult for passengers to get the tickets they need, and the fear of running out of tickets has added to the stress. To overcome this problem, a new ticket booking information system was designed and implemented.

System Design and Development

The new ticket booking information system was developed using a combination of software and technologies, including Adobe Photoshop cs, Macromedia Dreamweaver 8.0, Apache 2.0.50, MySQL 4.0.20, PHP 5.0.1, and Internet Explorer browser and Mozilla Firefox. The system was designed to provide better and complete ticket booking information to prospective passengers, making it easier for them to order tickets online.

Key Features of the System

The new ticket booking information system has several key features that make it effective in overcoming double order cases. These features include:

1. Prevent Double Order

This information system is designed to prevent double orders by applying strict control mechanisms. Every passenger who plays a ticket booking will be given a unique identity number recorded in the system. Thus, every order transaction can be traced and prevented from duplication.

2. Complete Access to Information

Prospective passengers can access complete information related to ticket reservations through this system. The information includes a departure schedule, the availability of seating, ticket prices, and payment methods. This feature allows passengers to make informed decisions about their ticket bookings.

3. Ease of Access

This system can be accessed through various devices, such as computers, laptops, or smartphones. This allows prospective passengers to order tickets anytime and anywhere, making it more convenient for them.

4. System Integration

This information system is integrated with a safe online payment system. This makes it easier for passengers to make ticket payments without having to queue at the counter.

5. Report and Monitoring

This system is also equipped with a reporting feature that allows station managers to monitor ticket booking data in real-time. Thus, managers can conduct more effective analysis and decision making.

Implementation and Results

The new ticket booking information system was implemented at the Medan Train Station, and the results were significant. The system was able to prevent double order cases, reduce the queue at the station, and increase passenger satisfaction. The system also provided better and complete ticket booking information to prospective passengers, making it easier for them to order tickets online.

Conclusion

The application of this ticket booking information system has proven to be effective in overcoming double order cases at Medan Train Station. This system makes it easy for prospective passengers to get information and order tickets online, thereby reducing the queue and increasing passenger satisfaction. With this system, the Medan Railway Station is expected to provide better and more efficient services for its users.

Recommendations

Based on the results of this case study, the following recommendations are made:

The Medan Railway Station should continue to use and improve the ticket booking information system to provide better services to its users.
The system should be integrated with other systems, such as the railway schedule system, to provide more comprehensive information to passengers.
The system should be made more user-friendly and accessible to passengers with disabilities.
The system should be regularly monitored and evaluated to ensure that it continues to meet the needs of passengers.

Limitations of the Study

This case study has several limitations, including:

The study was conducted at a single train station, and the results may not be generalizable to other train stations.
The study did not collect data on the economic benefits of the system.
The study did not collect data on the impact of the system on passenger behavior.

Future Research Directions

Future research should focus on:

Evaluating the economic benefits of the system.
Conducting a larger-scale study to generalize the results to other train stations.
Developing a more comprehensive system that integrates with other systems, such as the railway schedule system.
Conducting a study on the impact of the system on passenger behavior.
Double Order Complaints Information System for Medan Train Station Ticket Order (Case Study)

Q&A: Frequently Asked Questions about the Double Order Complaints Information System

In this article, we will answer some of the frequently asked questions about the Double Order Complaints Information System for Medan Train Station Ticket Order.

Q: What is the Double Order Complaints Information System?

A: The Double Order Complaints Information System is a new ticket booking information system designed and implemented at the Medan Train Station to overcome the problem of double order cases.

Q: What is the main problem that the system aims to solve?

A: The main problem that the system aims to solve is the double order case, which has caused frustration and inconvenience to passengers. The long queues and waiting times have made it difficult for passengers to get the tickets they need, and the fear of running out of tickets has added to the stress.

Q: How does the system prevent double order cases?

A: The system prevents double order cases by applying strict control mechanisms. Every passenger who plays a ticket booking will be given a unique identity number recorded in the system. Thus, every order transaction can be traced and prevented from duplication.

Q: What features does the system have?

A: The system has several key features, including:

Prevent double order
Complete access to information
Ease of access
System integration
Report and monitoring

Q: How can passengers access the system?

A: Passengers can access the system through various devices, such as computers, laptops, or smartphones.

Q: Is the system integrated with a safe online payment system?

A: Yes, the system is integrated with a safe online payment system, making it easier for passengers to make ticket payments without having to queue at the counter.

Q: Can station managers monitor ticket booking data in real-time?

A: Yes, the system is equipped with a reporting feature that allows station managers to monitor ticket booking data in real-time.

Q: What are the benefits of the system?

A: The benefits of the system include:

Reduced queue at the station
Increased passenger satisfaction
Better and complete ticket booking information
Easier ticket booking process

Q: Is the system user-friendly?

A: Yes, the system is designed to be user-friendly and accessible to passengers with disabilities.

Q: Can the system be improved?

A: Yes, the system can be improved by integrating it with other systems, such as the railway schedule system, and making it more comprehensive.

Q: What are the limitations of the study?

A: The study has several limitations, including:

The study was conducted at a single train station, and the results may not be generalizable to other train stations.
The study did not collect data on the economic benefits of the system.
The study did not collect data on the impact of the system on passenger behavior.

Q: What are the future research directions?

A: Future research should focus on:

Evaluating the economic benefits of the system.
Conducting a larger-scale study to generalize the results to other train stations.
Developing a more comprehensive system that integrates with other systems, such as the railway schedule system.
Conducting a study on the impact of the system on passenger behavior.

Conclusion

The Double Order Complaints Information System for Medan Train Station Ticket Order has proven to be effective in overcoming double order cases. The system provides better and complete ticket booking information, reduces the queue at the station, and increases passenger satisfaction. However, the system can be improved by integrating it with other systems and making it more comprehensive. Future research should focus on evaluating the economic benefits of the system and conducting a larger-scale study to generalize the results to other train stations.