Develop a supportive work environment

Oct 13, 2025 by thesweetdesigns.com 101 views

The Effect of Organizational Support, Organizational Commitment, and Organizational Citizenship Behavior (OCB) on Improving Employee Performance at PT Berkat Karunia Phala

Introduction

Human Resource Management (HR) is a crucial component in any organization, playing a vital role in achieving organizational goals. At PT Berkat Karunia Phala, a company that prioritizes human resource management, employees are the main actors in every company's activities. This study aims to analyze the effect of organizational support, organizational commitment, and organizational citizenship behavior (OCB) on improving employee performance.

The Importance of Organizational Support

Organizational support is a vital aspect of employee performance. It can be in the form of facilities, training, or policies that support employee welfare. When employees feel supported by the organization, they will be more motivated to work better and contribute optimally. A supportive work environment is essential for employees to feel valued and appreciated, leading to increased job satisfaction and productivity.

The Role of Organizational Commitment

Organizational commitment also plays a significant role in encouraging employee performance. Employees who have high commitment tend to have strong loyalty and try to meet company expectations. They will work harder to achieve common goals, creating a positive and productive work environment. High commitment is associated with increased job satisfaction, reduced turnover intentions, and improved performance.

The Impact of Organizational Citizenship Behavior (OCB)

OCB describes the proactive attitude of employees who exceed their formal responsibilities. Employees who show OCB's behavior not only focus on their duties, but also help colleagues and contribute to a collaborative work environment. This has a direct effect on the performance of the team and company as a whole. OCB behavior is associated with increased job satisfaction, improved teamwork, and enhanced organizational performance.

Research Methodology

This study uses quantitative methods with an associative approach. As many as 50 employees were chosen as samples through saturated sampling techniques. Data collection was carried out using a Likert scale-based questionnaire distributed directly to respondents. To analyze data, this study applies testing the validity and reliability of the instrument, testing classic assumptions, and testing hypotheses with multiple linear regression analysis using SPSS software.

Research Result

The results showed that the variable organizational support, organizational commitment, and organizational citizenship behavior (OCB) had a significant influence on employee performance, both partially and simultaneously. Through the coefficient of determination test, the R value obtained is 0.797, which indicates a fairly close relationship between the three variables and employee performance. In addition, the coefficient of determination produced is 0.635, which means 63.5% of employee performance improvements can be explained by organizational support, organizational commitment, and OCB. Meanwhile, the remaining 36.5% is influenced by other variables that are not examined in this study.

Additional Analysis and Explanation

The influence of organizational support on employee performance is very important. This support can be in the form of facilities, training, or policies that support employee welfare. When employees feel supported by the organization, they will be more motivated to work better and contribute optimally.

Organizational commitment also plays an important role in encouraging employee performance. Employees who have high commitment tend to have strong loyalty and try to meet company expectations. They will work harder to achieve common goals, creating a positive and productive work environment.

Meanwhile, OCB describes the proactive attitude of employees who exceed their formal responsibilities. Employees who show OCB's behavior not only focus on their duties, but also help colleagues and contribute to a collaborative work environment. This has a direct effect on the performance of the team and company as a whole.

Conclusion

In the context of PT Berkat Karunia Phala, the attention given to these aspects can be an effective strategy to improve employee performance. Organizations that support and strengthen commitment and encourage OCB behavior will be able to create more productive and loyal labor. With this finding, PT Berkat Karunia Phala is expected to pay more attention and develop programs that support organizational support, build employee commitment, and encourage OCB behavior to achieve optimal employee performance.

Recommendations

Based on the findings of this study, the following recommendations are made:

Develop a supportive work environment: PT Berkat Karunia Phala should develop a supportive work environment that provides employees with the necessary facilities, training, and policies to support their welfare.
Build employee commitment: The company should focus on building employee commitment by providing opportunities for growth and development, recognizing employee contributions, and fostering a positive work environment.
Encourage OCB behavior: PT Berkat Karunia Phala should encourage OCB behavior by recognizing and rewarding employees who demonstrate proactive attitudes and behaviors that exceed their formal responsibilities.
Monitor and evaluate employee performance: The company should regularly monitor and evaluate employee performance to identify areas for improvement and provide feedback to employees.

By implementing these recommendations, PT Berkat Karunia Phala can improve employee performance, increase job satisfaction, and enhance organizational performance.
Frequently Asked Questions (FAQs) about the Effect of Organizational Support, Organizational Commitment, and Organizational Citizenship Behavior (OCB) on Improving Employee Performance

Q: What is the main objective of this study?

A: The main objective of this study is to analyze the effect of organizational support, organizational commitment, and organizational citizenship behavior (OCB) on improving employee performance at PT Berkat Karunia Phala.

Q: What is organizational support, and how does it affect employee performance?

A: Organizational support refers to the support provided by the organization to its employees, such as facilities, training, and policies that support employee welfare. When employees feel supported by the organization, they will be more motivated to work better and contribute optimally.

Q: What is organizational commitment, and how does it affect employee performance?

A: Organizational commitment refers to the degree to which employees are committed to their organization and its goals. Employees who have high commitment tend to have strong loyalty and try to meet company expectations, leading to improved performance.

Q: What is organizational citizenship behavior (OCB), and how does it affect employee performance?

A: OCB refers to the proactive attitude of employees who exceed their formal responsibilities. Employees who show OCB's behavior not only focus on their duties, but also help colleagues and contribute to a collaborative work environment, leading to improved team and organizational performance.

Q: What are the key findings of this study?

A: The key findings of this study are that organizational support, organizational commitment, and OCB have a significant influence on employee performance, both partially and simultaneously. The study also found that 63.5% of employee performance improvements can be explained by these three variables.

Q: What are the implications of this study for PT Berkat Karunia Phala?

A: The study's findings suggest that PT Berkat Karunia Phala should pay more attention to developing programs that support organizational support, build employee commitment, and encourage OCB behavior to achieve optimal employee performance.

Q: What are the limitations of this study?

A: The study's limitations include the use of a small sample size and the reliance on self-reported data. Future studies should aim to replicate this study with a larger sample size and more objective measures of employee performance.

Q: What are the recommendations for PT Berkat Karunia Phala based on this study?

A: Based on the study's findings, the following recommendations are made:

Develop a supportive work environment: PT Berkat Karunia Phala should develop a supportive work environment that provides employees with the necessary facilities, training, and policies to support their welfare.
Build employee commitment: The company should focus on building employee commitment by providing opportunities for growth and development, recognizing employee contributions, and fostering a positive work environment.
Encourage OCB behavior: PT Berkat Karunia Phala should encourage OCB behavior by recognizing and rewarding employees who demonstrate proactive attitudes and behaviors that exceed their formal responsibilities.
Monitor and evaluate employee performance: The company should regularly monitor and evaluate employee performance to identify areas for improvement and provide feedback to employees.

Q: What are the future research directions based on this study?

A: Future research directions include:

Replicating the study with a larger sample size: Future studies should aim to replicate this study with a larger sample size to increase the generalizability of the findings.
Using more objective measures of employee performance: Future studies should use more objective measures of employee performance, such as performance ratings or productivity metrics, to increase the validity of the findings.
Examining the mediating effects of OCB on the relationship between organizational support and employee performance: Future studies should examine the mediating effects of OCB on the relationship between organizational support and employee performance to increase our understanding of the underlying mechanisms.