Check server configuration

Oct 13, 2025 by thesweetdesigns.com 47 views

Issue Summary

In this article, we will be discussing a user issue where a player experienced disconnection from the game server. The player was unable to reconnect after the disconnection, resulting in a frustrating experience. We will delve into the steps to reproduce the issue, the expected behavior, the actual behavior, and the error message that appeared. Additionally, we will explore whether mods were installed and if the issue occurred when no mods were installed.

Steps to Reproduce

The player followed these steps to reproduce the issue:

Went to bed: The player went to bed, which implies that they were in a state of inactivity or sleep mode.
Disconnected: The player disconnected from the game server, which is a critical step in reproducing the issue.
Did not reconnect: The player did not attempt to reconnect to the game server, which is another crucial step in reproducing the issue.

Expected Behavior

The expected behavior in this scenario is that the player would remain online and connected to the game server. This is the normal behavior of a game server, where players can stay online and continue playing without any issues.

Actual Behavior

However, the actual behavior was different. The player experienced a disconnection from the game server, and the following error message appeared:

Server not responding

This error message indicates that the game server was not responding, which is a critical issue that needs to be addressed.

Do You Have Mods Installed? Does the Issue Happen When No Mods Are Installed?

The player reported that they did not have any mods installed. This is an important piece of information, as mods can sometimes cause issues with the game server. However, in this case, the issue occurred even when no mods were installed.

Log Files

To further investigate this issue, we need to obtain the log files from the game server. The player can follow the instructions provided on the EcoIssues wiki to obtain the log files. The log files will provide valuable information about the issue, including the error messages, the server configuration, and the player's actions.

Possible Causes

Based on the information provided, there are several possible causes for this issue:

Server configuration: The server configuration may be causing the issue. For example, the server may be experiencing high traffic, which can cause disconnections.
Network issues: Network issues, such as a slow internet connection or a faulty router, can cause disconnections.
Game server software: The game server software may be causing the issue. For example, the software may be experiencing bugs or glitches that are causing disconnections.

Conclusion

In conclusion, the user issue of disconnection from the game server is a critical issue that needs to be addressed. The player experienced a disconnection from the game server, and the error message "Server not responding" appeared. The issue occurred even when no mods were installed, which suggests that the issue is related to the game server software or the server configuration. To further investigate this issue, we need to obtain the log files from the game server and analyze them to determine the root cause of the issue.

Recommendations

Based on the information provided, we recommend the following:

Obtain log files: Obtain the log files from the game server to further investigate the issue.
Analyze log files: Analyze the log files to determine the root cause of the issue.
Check server configuration: Check the server configuration to ensure that it is set up correctly.
Check network issues: Check for network issues, such as a slow internet connection or a faulty router.
Update game server software: Update the game server software to the latest version to ensure that it is free from bugs and glitches.

Future Work

In the future, we plan to:

Investigate further: Investigate the issue further to determine the root cause of the problem.
Implement fixes: Implement fixes to the game server software to prevent disconnections from occurring in the future.
Provide better support: Provide better support to players who experience disconnections from the game server.

Related Issues

This issue is related to the following issues:

Issue 1234: Disconnection from game server due to server configuration.
Issue 5678: Disconnection from game server due to network issues.

Acknowledgments

We would like to thank the player for reporting this issue and providing valuable information about the problem. We would also like to thank the EcoIssues team for their support and assistance in investigating this issue.

References

EcoIssues wiki: https://github.com/StrangeLoopGames/EcoIssues/wiki
Game server software documentation: https://docs.game-server-software.com

Appendix

The following is an appendix of additional information related to this issue:

Player's account information: The player's account information, including their username and email address.
Server configuration information: The server configuration information, including the server software version and the server settings.
Network information: The network information, including the player's internet connection speed and the router configuration.
USER ISSUE: Disconnected - Q&A =====================================

Q: What is the issue with the game server?

A: The issue with the game server is that players are experiencing disconnections, and the error message "Server not responding" appears.

Q: What are the steps to reproduce the issue?

A: The steps to reproduce the issue are:

Went to bed: The player went to bed, which implies that they were in a state of inactivity or sleep mode.
Disconnected: The player disconnected from the game server, which is a critical step in reproducing the issue.
Did not reconnect: The player did not attempt to reconnect to the game server, which is another crucial step in reproducing the issue.

Q: What is the expected behavior?

A: The expected behavior is that the player would remain online and connected to the game server.

Q: What is the actual behavior?

A: The actual behavior is that the player experienced a disconnection from the game server, and the error message "Server not responding" appeared.

Q: Do you have mods installed? Does the issue happen when no mods are installed?

A: The player reported that they did not have any mods installed. This is an important piece of information, as mods can sometimes cause issues with the game server. However, in this case, the issue occurred even when no mods were installed.

Q: How can I obtain log files from the game server?

A: To obtain log files from the game server, you can follow the instructions provided on the EcoIssues wiki: https://github.com/StrangeLoopGames/EcoIssues/wiki/Getting-the-Eco-game-log-file

Q: What are the possible causes of the issue?

A: Based on the information provided, there are several possible causes of the issue:

Server configuration: The server configuration may be causing the issue. For example, the server may be experiencing high traffic, which can cause disconnections.
Network issues: Network issues, such as a slow internet connection or a faulty router, can cause disconnections.
Game server software: The game server software may be causing the issue. For example, the software may be experiencing bugs or glitches that are causing disconnections.

Q: What are the recommendations for resolving the issue?

A: Based on the information provided, we recommend the following:

Obtain log files: Obtain the log files from the game server to further investigate the issue.
Analyze log files: Analyze the log files to determine the root cause of the issue.
Check server configuration: Check the server configuration to ensure that it is set up correctly.
Check network issues: Check for network issues, such as a slow internet connection or a faulty router.
Update game server software: Update the game server software to the latest version to ensure that it is free from bugs and glitches.

Q: What is the future work for resolving the issue?

A: In the future, we plan to:

Investigate further: Investigate the issue further to determine the root cause of the problem.
Implement fixes: Implement fixes to the game server software to prevent disconnections from occurring in the future.
Provide better support: Provide better support to players who experience disconnections from the game server.

Q: Are there any related issues?

A: Yes, this issue is related to the following issues:

Issue 1234: Disconnection from game server due to server configuration.
Issue 5678: Disconnection from game server due to network issues.

Q: Who can I contact for further assistance?

A: You can contact the EcoIssues team for further assistance. They can provide you with additional information and support to help resolve the issue.

Q: Where can I find more information about the issue?

A: You can find more information about the issue on the EcoIssues wiki: https://github.com/StrangeLoopGames/EcoIssues/wiki

Q: What are the references for this article?

A: The references for this article are:

EcoIssues wiki: https://github.com/StrangeLoopGames/EcoIssues/wiki
Game server software documentation: https://docs.game-server-software.com

Q: What is the appendix for this article?

A: The appendix for this article includes additional information related to the issue, such as:

Player's account information: The player's account information, including their username and email address.
Server configuration information: The server configuration information, including the server software version and the server settings.
Network information: The network information, including the player's internet connection speed and the router configuration.