Challenges in Accessing Compensation

Oct 13, 2025 by thesweetdesigns.com 84 views

Legal Protection to Road User Community Through Compensation of Traffic Accident Victims: Study at PT. Jasa Raharja North Sumatra Branch

Introduction

The road user community in Indonesia faces numerous challenges, including the risk of traffic accidents, which can have devastating consequences for victims and their families. In an effort to provide legal protection to road users, the government has established PT. Jasa Raharja, a state-owned company responsible for compensating traffic accident victims. This study aims to examine the effectiveness of PT. Jasa Raharja's compensation system in providing legal protection to road users in North Sumatra.

Background

PT. Jasa Raharja was established in 1964 to provide compensation to victims of traffic accidents on highways. The company is regulated by Law No. 33 of 1964 and Law No. 34 of 1964, followed by Government Regulation No. 17 of 1965 and Minister of Finance Regulation No. 36 and No. 37 of 2008. Jasa Raharja's primary function is to distribute benefits to accident victims, including passengers and private vehicle owners involved in multi-party accidents.

The Compensation Process

Before a victim can claim compensation from Jasa Raharja, several conditions must be met. The process involves coordination between various government agencies, including the Indonesian National Police, hospitals, and local village officials. However, this procedure is often complicated and prone to bureaucratic delays, making it difficult for victims to access compensation.

Challenges in Accessing Compensation

Despite the existence of Jasa Raharja, many road users face difficulties in accessing compensation due to various factors, including:

Illegal levies: Related individuals often practice illegal levies, which can deter victims from seeking compensation.
Complicated bureaucracy: The administrative process for claiming compensation is often lengthy and complex, making it inaccessible to many victims.
Limited coverage: Not all accidents on highways are guaranteed by Jasa Raharja. For example, single accidents caused by driver negligence or poor road infrastructure may not meet the requirements for compensation.

Recommendations for Improvement

Based on the study's findings, several recommendations are proposed to improve the compensation system and provide better legal protection to road users:

Inclusion of single accidents: The provisions regarding mandatory accident insurance funds for passengers and road traffic should also include single accidents caused by poor infrastructure.
Simplification of the administrative process: PT. Jasa Raharja should improve and simplify the administrative process for claiming compensation to make it more accessible to the community.
One-stop service: A one-stop service for handling claims can be created to make the process more effective and efficient.
Strengthening of the legal structure and culture: All government institutions must be committed to improving services to the community, not vice versa.

Conclusion

The study highlights the importance of providing legal protection to road users through the compensation system. By addressing the challenges and implementing the recommended improvements, PT. Jasa Raharja can play a more effective role in providing security and protection to citizens. The government's responsibility in providing a sense of security and protection to its citizens is a crucial aspect of ensuring the well-being of the road user community.
Frequently Asked Questions (FAQs) About Legal Protection to Road User Community Through Compensation of Traffic Accident Victims

Q: What is the role of PT. Jasa Raharja in providing legal protection to road users?

A: PT. Jasa Raharja is a state-owned company responsible for compensating traffic accident victims on highways. The company is regulated by Law No. 33 of 1964 and Law No. 34 of 1964, followed by Government Regulation No. 17 of 1965 and Minister of Finance Regulation No. 36 and No. 37 of 2008.

Q: What are the conditions that must be met before a victim can claim compensation from Jasa Raharja?

A: Before a victim can claim compensation from Jasa Raharja, several conditions must be met, including coordination between various government agencies, such as the Indonesian National Police, hospitals, and local village officials.

Q: Why do many road users face difficulties in accessing compensation from Jasa Raharja?

A: Many road users face difficulties in accessing compensation from Jasa Raharja due to various factors, including illegal levies, complicated bureaucracy, and limited coverage.

Q: What are the recommended improvements to the compensation system?

A: The recommended improvements to the compensation system include:

Inclusion of single accidents: The provisions regarding mandatory accident insurance funds for passengers and road traffic should also include single accidents caused by poor infrastructure.
Simplification of the administrative process: PT. Jasa Raharja should improve and simplify the administrative process for claiming compensation to make it more accessible to the community.
One-stop service: A one-stop service for handling claims can be created to make the process more effective and efficient.
Strengthening of the legal structure and culture: All government institutions must be committed to improving services to the community, not vice versa.

Q: What is the importance of providing legal protection to road users through the compensation system?

A: The importance of providing legal protection to road users through the compensation system lies in ensuring the well-being of the road user community. By addressing the challenges and implementing the recommended improvements, PT. Jasa Raharja can play a more effective role in providing security and protection to citizens.

Q: What is the government's responsibility in providing a sense of security and protection to its citizens?

A: The government's responsibility in providing a sense of security and protection to its citizens is a crucial aspect of ensuring the well-being of the road user community. By providing legal protection to road users through the compensation system, the government can demonstrate its commitment to the safety and well-being of its citizens.